Nykaa Reviews

1.4

/5.0

45 customer reviews

7 %

reviewers recommend

Nykaa

Note: The star rating (1.4 out of 5) is an average of all ratings, which reflects the average customer review of a business. We publish both positive and negative reviews after reviewing them.

How would you rate Nykaa?

45 Customer Reviews

by Eleanor570

Sep 16, 2022

Excellent

Everything is good till the date now

by Boyd438

Sep 13, 2022

Fake delivery scam by Nykaa and Amaze/ ASNM Care!

Had a horrifying experience recently. Ordered a whole bunch of products and paid for them. Delivery was scheduled immediately, but at the end of the day I received a message saying delivery attempt failed. Nobody ever tried to call me or deliver the product. After several calls to customer care, delivery was rescheduled thrice more, but each time I received the same message - that the delivery attempt had failed. Customercare could not even help me with details of the courier service so I called them up myself, only to find that they did not delivery products to my pincode. So obviously, they had no intent to deliver.

The delivery logistics partner here is a company called Amaze/ ASNM Care.

Nykaa should seriously stop marketing and focus on after sales. I would rather buy these beauty products from Amazon, which has better logistics support than newbies like Nykaa, which has absolutely no clue how their products are reaching their customers.

by Joyce F.

Sep 12, 2022

Most bogus and fake product, this Nykaa is selling products,

Which get out of order within 15 days, no bill or invoice is provided I have purchased ear bud costing rs. 11,000 which got out of order within 15 days

by Stacey Gomez

Sep 09, 2022

V $#*!ty app

V $#*!ty customer service. I tried reaching them and they did not help at all. Fake reviews of products launched 5 days prior and fake membership offers they claim. And also delayed delivery.

by Olson87

Sep 01, 2022

Worst Experience

I have very bad or we can say worst experience with Nykaa Fashion. No refund have been issued from them even after so many requests and grievance at app, at customer care mail and over call. Return picked up and still showing not picked up. One guy collected 3 items and I have got refund for only two items and when I raised a query, they want me to provide details of pick up person as they do not have record. I mean how can they do not have detail of pick up person on whose basis they have refunded for two items. And till date have not received refund and not no mail is being answered in this regard. Hopeless...

by Mitchell B.

Sep 01, 2022

Fake Products being peddled by Nykaa online

Recently bought two perfumes from Nykaa online. Bill totaled to more than 10K. Both products turned out to be fake and the company is simply refusing to listen to customer complaint.

Never going to use the Nykaa online platform ever again

by Leah N.

Aug 21, 2022

In Lifestyle mall

In Lifestyle mall, Z Square Kanpur, the carry bag is not being provided along with the products which leaves a very bad impression on the customer.

by Robert Watson

Aug 20, 2022

Worst worst worst shopping experience and, worst and bloody helpless customer care people.

Worst worst worst shopping experience and, worst and worst helpless bloody customer care people. Don't trust their brands because they are selling the cheapest products with highest price. They are Cheating people by not giving refund and telling we are responsible for the defect products. They don't even care after delivering products and not even try to resolve the issues. They just want the only money not customer satisfaction. Mainly mochi products, they are the worst cheating brand. Dont be cheated by them.

by Guy B.

Aug 19, 2022

Nyka beauty shop customer helpline care number+(84529)49394:: 82768. 61162 toll-free call now 24x7 h

Nyka beauty shop customer helpline care number+(84529)49394:: 82768. 61162 toll-free call now 24x7 house available jankari all problem solved is best

by Daisy H.

Aug 14, 2022

This is really disgusting that a…

This is really disgusting that a delivery boy calls in and started saying if you would not receive the parcel now,it will be cancelled on saying that can you please deliver it in next to hours or may be tomorrow. I don't understand how such a branded company (Nykaa) is dealing with local courier partner (xpressbees). I'll make sure not to order anymore from Nykaa. Nykaa you are losing your value.
Thanks.

Questions & Answers

Help someone logg Bined in to my account

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Why you fail to materialize return pickup despite creating as many as 10 return pickup. Why not allow refund to customer for your failure

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Did your friends or family notice a difference when you used Nykaa products?

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Is this the only place to buy Nykaa products or are there online stores that are cheaper?

I had order for almost 10k and above, on hot sale from 24-27th July 2020. Two items where delivered to my location and I could not pick the calls as it arrived at 6:30 am on Saturday. Later I got up around 10am and called the delivery guy, he said he called many time and he couldn't reach me. So he left, and he also said that the order will reattempt again on Monday (27th July 2020). I kept waiting and called delivery guy on Monday evening. For my surprise, he says the order has been sent back. I called customer care, Mr. Lohit took the call and din't address any of my questions. Because of the delivery partner Nykaa has chosen, why should I suffer. CC agent says he can't send the items, order is cancelled and he can't give the offer on which I bought the item for. Instead he is offering 100rs worth coupon Unethical behaviour seriously. Worst agents, worthless customer service and cheap supervisors. The whole Nykaa team is useless. Very disappointed. If you guys can't give service which has been promised, then why the hell you guys throw offers. Seriously $#*!s. Never ever buy anything from Stupid Nykaa app.

by Oliver560 - July 28, 2020

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I was going to order stuff worth $500 after reading review changed my mind any one who has had good experience with this business?

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